Contact Us

We would love to hear from you and assist you. Contact us directly for inquiries or more information, or fill out the information in the form on the left.

For general information please email us at reservations.queens@kandyhotels.lk

For general information please email us at banquets.queens@kandyhotels.lk

Frequently Asked Questions

What is the policy for early arrivals and late departures?

All check-ins before 10:00 a.m. require booking and payment for the previous night. During peak occupancy, early departures are subject to a 100% charge. Late departures incur a 50% charge until 6:00 p.m., and departures after 6:00 p.m. require full-day payment.

Guaranteed reservations are charged in full via the credit card provided. Cancellations made up to 24 hours before arrival are free of charge, but cancellations made later will incur charges equivalent to one night’s stay.

Superior rooms can host up to 2 adults or 2 adults and 1 child under 12 years. Children under 12 stay free when sharing the same room. Meals for children aged 6-12 are charged at 50%, and children under 6 dine free.

Yes, complimentary Wi-Fi is available in public areas of the hotel for all guests.

Yes, we provide free private parking on-site. Reservations are not required. Car hire services are also available.

Yes, interconnecting rooms are available upon request, ideal for families or group travelers.

Yes, our concierge team is available to assist with tour arrangements, transportation, and local recommendations to ensure your stay is enjoyable and stress-free.

Experience the Charm for Yourself

Discover the perfect blend of history, comfort, and hospitality at Queen’s Hotel. Whether you’re here to explore Kandy’s cultural treasures or simply relax by the lake, our inviting rooms and personalized service await.